How to contact bet365 customer service
By Daniel Simpson, Founder & Editor, BettingApps.org
In the UK, bet365’s customer care live chat is open 24 hours a day, 7 days a week, from the Contact Us section of its help centre. For anything you want in writing, email bet365 through its webform. bet365’s UK Contact Us page doesn’t list a phone number. You can also message bet365 on Facebook or X, which it answers around the clock, or write to its customer services team in Stoke-on-Trent.
| Route | Where | Hours |
|---|---|---|
| Live chat | Help centre, Contact Us, Open Chat | 24 hours a day, 7 days a week |
| Phone | Not listed on bet365’s UK Contact Us page: use live chat | |
| Email (webform) | Help centre, Contact Us, Send Email | |
| Social media | Facebook (bet365uk) and X, both linked from Contact Us | 24 hours a day, 7 days a week |
| Post | Customer Services, bet365 House, Media Way, Stoke-on-Trent, Staffordshire, ST1 5SZ | |
| Safer gambling team | Live chat, or email responsiblegambling@bet365.com | Live chat 24/7 |
bet365 live chat
Open bet365’s help centre, go to Contact Us and press Open Chat. If you’d rather have a conversation than send a message, this is the route to use.
Does bet365 have a customer service phone number?
Not one that it lists for UK customers. The routes on bet365’s UK Contact Us page are live chat, email through a webform, social media and post. Some other websites list phone numbers for bet365, including free 0800 numbers, but none of them appears on bet365’s own UK Contact Us page, so check with bet365 through live chat before relying on one.
bet365 customer service email and webform
There’s no general customer service email address on bet365’s UK Contact Us page. To email bet365, use the webform: from Contact Us, choose Send Email. It has two steps: first you pick a topic so your message goes to the right team, then you add your details and your message. The one published email address is for the safer gambling team.
The email form’s topics are:
- Betting Queries/Rules
- Casino Queries/Rules
- Deposit
- Login Problems
- New to bet365
- Offers/Promotions
- Responsible Gambling
- Technical
- Verification
- Withdrawal
- Other
bet365 on social media
Contact Us links to bet365’s UK Facebook page (bet365uk) and to a direct message on X.
Contacting bet365’s safer gambling team
bet365 has a separate contact page on its responsible gambling site. Its staff there “receive dedicated training on dealing with problem gambling issues”, in bet365’s words, and you can reach them by live chat, 24/7, or by email at responsiblegambling@bet365.com.
Before you get in touch
The help centre’s sections cover My Account, Payments, Verification and Technical Support. Popular articles include deposit and withdrawal methods, “Where is my withdrawal?”, how long withdrawals take, and why you might not be able to access your account.
For our own guides, see bet365 login help, bet365 withdrawal times and how to close your bet365 account. For the app itself, read our bet365 app review.
FAQ
Is bet365 customer service open 24 hours?
Yes, for live chat and social media: bet365 lists both as open 24 hours a day, 7 days a week. The safer gambling team’s live chat is also 24/7.
What is bet365’s customer services address?
Customer Services, bet365 House, Media Way, Stoke-on-Trent, Staffordshire, ST1 5SZ, United Kingdom.
All the routes on this page come from bet365’s UK help centre and its responsible gambling site, checked on 2 October 2026.
You must be 18 or over to gamble. For free, confidential support, visit BeGambleAware.org or call the National Gambling Helpline on 0808 8020 133. Please gamble responsibly.